FAQs

Fabrics + Products

What fabrics do you use?

For our first line of intimates, we chose MicroModal, which is a super soft fabric made from the wood pulp of Beech trees. We only use modal products that have been certified by Lenzing.

What is MicroModal and how sustainable is it?

Micromodal is a semi-synthetic fabric made from the pulp of beech trees. The manufacturing process is closed-loop, which means the chemicals used in the fabrication process are captured and reused. The end result is a soft man-made fibre made from natural materials that is completely biodegradable.

We only used Lenzing-certified TENCEL Micro modal, so you can rest assured that our fabrics only come from responsibly sourced trees.

Where do your fabrics come from?

All our fabrics are sourced close to our production house in Izmir, Turkey.

Where are your products made?

All are products are made in a small production house in Izmir, Turkey. We selected our partners because they are committed to producing high-quality garments and focus on reducing their environmental footprint.

How do I care for my Bon+Berg products?

Our undies can be machine washed on a cool cycle. For our bras, we recommend washing them by hand for the best results but they also do well on a cool, gentle cycle.

Will you be offering more colours and styles in the future?

Yes! As a small brand just starting out, we are limited in what we can produce, so we decided to focus on just a few styles in a few different colours. This ensures we can make full use of the fabric and reduce waste. We will slowly introduce new styles and colours into the range in keeping with our slow fashion design philosophy. To get updates on new additions, be sure to join our mailing list.

Fit + Sizing

How do I choose the right bra size?

Our bras should fit snugly and form to the shape of your body. While our bras might feel a little tight initially, within a few minutes you will feel like it’s not even there! We have tried to reflect this in our size guide as accurately as possible.

If you are unsure about your size, or you are between sizes, we recommend sizing up. In addition to our size guide, you’ll find specific details about the fit on every product page.

How do your underwear fit?

We've been told our undies are a ‘perfect’ fit! Just be sure to check out our size guide before ordering.

What size range do you cater for?

At Bon+Berg, we celebrate women of all shapes and sizes. However, as a new brand focused on sustainability, we currently stock a limited range of sizes – XS to XL. If you are outside of this range and interested in any of our products, please get in touch and let us know! We will do our best to cater to you in the future.

I have larger breasts, will your bras support me?

It depends! Our styles are minimalist and were designed to promote a more natural barely-there feel, i.e. no underwire or padding. The minimal cup design enhances the natural contours of the breasts, allowing you to feel comfortable all day long.

While our bras are extremely well suited to women with smaller breasts, they also work for women with larger breasts, particularly those with a smaller frame. The thick under band and double layer of fabric provides a good amount of support (realistically up to a D cup).

Shipping + Returns

Where do you ship from?

We currently ship from our storehouse in Austria. We chose Austria for its central location in Europe, which minimises the distance to most European countries.

Where do you ship to?

We currently ship to countries in the EU and Schengen area.

What shipping options do you offer?

We ship all parcels via standard post.

How much does shipping cost?

While we would love to offer free shipping on all orders, as a small business this is just not feasible. Our shipping rates are based on order size and destination. We offer free shipping to most EU countries on orders over €100 and free shipping within Austria on orders over €35.

Austria: Shipping costs €2.95. Free shipping over €35.

Ireland: Shipping costs €3.95. Free shipping over €10 .

Rest of EU and Europe: Shipping rates from €3.95. Free shipping on orders over €100.

How long will my order take to arrive?

Delivery times will vary depending on the destination country.

Austria: 3–5 business days

Ireland: Standard post usually takes 5-7 business days.

Mainland Europe: 3–5 business days. For further destinations, shipping may take slightly longer.

What is your returns policy?

We are more than happy to refund or exchange bras that are unsuitable for whatever reason. However, since underwear is an intimate product, we do not accept returns. If for whatever reason you decide to return an item, please do so within 28 days. For more details, visit our shipping and returns page.

What type of packaging do you use?

Our products are first wrapped in NoIssue tissue paper and sent out in a compostable mailer bag. All of our labels and stickers are made from recyclable or compostable materials.

Sustainability + Ethical Considerations

How does BON+BERG support the environment?

We all need clothing. But let’s be honest, our clothes don’t have to have a negative impact on the environment. At Bon + Berg we want to have a positive impact on the planet. In addition to ensuring our products are made in an environmentally sustainable way, we donate 1% of all our gross profits to environmental non-profits.

By carefully using nature’s incredible resources and giving back to the planet, we are aiming to reduce our environmental impact and ensure the world remains a beautiful place for future generations.

Are your products ethically made?

Yes. We strive to ensure a safe, fair, and equitable environment for all workers. Our production partners are regularly audited by SMETA.