FAQs

Fabrics + Products

What fabrics do you use?

For our first line of intimates, we chose MicroModal, which is a super soft fabric made from the wood pulp of Beech trees. We only use modal products that have been certified by Lenzing.

What is MicroModal and how sustainable is it?

Micromodal is typically made from the wood pulp of either Eucalyptus or Beech trees. There is some controversy surrounding whether modal is truly a sustainable fabric. Unfortunately not all modal is created equal and some modal-based fabrics have contributed to deforestation, giving the fabric a somewhat shadowy impression. However, at BON+BERG we only used TENCEL Modal, so you can rest assured that the fabrics we use only come from responsibly sourced trees.

Where do your fabrics come from?

All our fabrics are sourced close to our production house in Izmir, Turkey.

Where are your products made?

All are products are made in a small production house in Izmir, Turkey. We chose our partners because they are committed to producing high-quality garments and focused on reducing their environmental footprint.

How do I care for my BON+BERG products?

Our undies can be machine washed on a cool cycle. For our bras, we recommend washing them by hand for the best results but they also do well on a cool, gentle cycle.

Will you be offering more colours and styles in the future?

Yes! As a small brand just starting out, we were limited in what we could do, so we decided to focus on just a few styles in a single colour. This ensured we could make full use of the fabric. The next steps will be to expand both our style and colour range while keeping with our design philosophy.

Fit + Sizing

How do I choose the right bra size?

For our first production, the bras ended up being a little on the snugger side. As a new brand, we’re still learning and wee hope to rectify this in future bra lines. For the moment, we have tried to reflect this in our size guide as accurately as possible. If you are unsure, or you are between sizes, we definitely recommend sizing up. In addition to our size guide, on every product page, you’ll also find specific details about fit. The snug fit leaves some room for the fabric to stretch slightly with washing and wear. 

How do your underwear fit?

We've been told our undies are a ‘perfect’ fit! Just be sure to check out our size guide before ordering.

What size range do you cater for?

At BON+BERG, we celebrate women of all shapes and sizes. However, as a brand new company that is focused on sustainability, we were only able to stock our first line of bras and underwear in a limited range of sizes. We currently stock sizes from size S up to XL. If you are outside this range and interested in any of our products, please get in touch and let us know. We will do our best to cater to you in the future.

I have larger breasts, will your bras support me?

It depends! Our styles are minimalist and were designed to promote a more natural barely-there feel,  i.e. no underwire or padding, so we know our styles may not appeal to all women.

While our bras are best suited to women with smaller breasts, they can also work for women with larger breasts, particularly those with a smaller frame. The thick under band and double layer of fabric provides support (realistically up to a D cup) and the minimal cup design enhances the natural contours of the breasts, allowing you to feel comfortable all day long.

Shipping + Returns

Where do you ship from?

We currently ship from our storehouse in Austria. We chose Austria for its central location in Europe, which minimises the distance to most European countries.

Where do you ship to?

We currently ship to countries in the EU and Schengen area.

What shipping options do you offer?

To the rest of the EU (including Austria) and some additional European countries, we ship all parcels via standard post.

To Ireland, we offer two different shipping options: standard post and courier. 

Please note: Courier shipping to Ireland will be temporarily unavailable from June 10 to July 7, 2021.

How much does shipping cost?

While we would love to offer free shipping on all orders, as a small business this is just not feasible right now. To keep costs as reasonable as possible for you the customer, we have set up a range of shipping options. Our shipping rates are based on order size and destination. We offer free shipping to most EU countries on orders over €100 and free shipping within Austria on orders over €35.

Austria: Shipping rates start from €2.95. Free shipping over €35.

Ireland: Shipping rates start from €6.95. Fee shipping over €100 and free courier shipping over €120.

Rest of EU and Europe: Shipping rates start from €3.95. Free shipping on orders over €100.

How long will my order take to arrive?

Delivery times will vary depending on the destination country.

Austria: 3–5 business days

Ireland: Standard post will usually take anywhere from 5 to 14 business days (unfortunately, a little longer at the moment due to coronavirus restrictions). If you choose courier, your parcel should only take 3 to 5 business days to reach you. 

Rest of EU and Europe: 5–10 business days.

What is your returns policy?

Underwear is an intimate product, therefore, we prefer not to accept returns for these items. However, if for whatever reason you must return an item, please do so within 28 days. We are more than happy to refund or exchange bras that not unsuitable. However, we must ask you to cover the additional shipping cost. For more details, visit our shipping and returns page.

What type of packaging do you use?

Our products are first wrapped in NoIssue compostable tissue paper and sent out in a compostable mailer bag. Our labels and stickers are also made from 100% compostable materials.

Sustainability + Ethical Considerations

How does BON+BERG support the environment?

We all need clothing. But let’s be honest, our clothes don’t have to have a negative impact on the environment. At BON + BERG we want to make a positive impact on the planet. That’s why, In addition to ensuring our products are made in an environmentally sustainable way, we also donate 1% of all our gross profits to environmental non-profits. By only carefully using nature’s incredible resources and giving back to the planet, we are aiming to reduce our impact to ensure the world remains a beautiful place for decades to come.

Are your products ethically made?

Yes. We strive to ensure a safe, fair, and equitable environment is provided to all workers in the factories we work with. Our fabric manufacturer is and our production house is regularly audited by SMETA to improve the working conditions of all employees.

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